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Your Journey
From your first message to your last check-up.
This is the same process for every patient, whether you are coming for two crowns or for bariatric surgery. You will know the next step at every point.
1
First contact and medical file
Write to us on WhatsApp or email. We ask for the basics: what you want treated, your age, height and weight, current medication, past operations, and any recent reports or photos. This usually takes one message.
2
Doctor review and video consultation
A specialist reads your file and tells us what is realistic. You then speak to that doctor on video, with a translator if you need one, and ask everything you want to ask.
3
Treatment plan and price
You get a written plan: the procedure, the surgeon, the hospital, how many nights, what the price includes, and what it does not. Nothing is booked until you say yes.
4
Dates, travel and accommodation
We set the surgery date, advise on flights, book your hotel near the hospital, and arrange rooms for anyone travelling with you.
5
Arrival and pre-operative tests
A driver meets you at the airport. On day one you have blood work, imaging and clearance, then you meet your surgeon and the anaesthetist in person.
6
Treatment and hospital stay
Your coordinator is at the hospital for admission and after surgery. Your family gets an update the same day, in your language.
7
Recovery, discharge and flight home
Hotel recovery with daily check-ins, a discharge meeting with your doctor, written reports, medication, and a transfer to the airport when you are cleared to fly.
8
Follow-up for twelve months
Scheduled contacts at week one, month one, month three, month six and month twelve. If something worries you in between, you message your coordinator, not a call centre.
What is included
What the price covers.
Surgeon, anaesthetist and hospital fees
Pre-operative tests and imaging
Hospital nights and medication during your stay
Hotel nights for you and one companion
All transfers between airport, hotel and hospital
Translator at every appointment
Medical reports and twelve months of follow-up
Flights are not included. We tell you which airports and times work best with your surgery date.
Before you fly
Four things to sort out at home.
Bring your records
Recent blood tests, scans and a list of your medication with doses.
Check your passport
Six months of validity, and travel insurance that covers your trip dates.
Plan your time off
We tell you the realistic number of days, including recovery before flying.
Tell your own doctor
We send reports to your GP or specialist so your care continues at home.